CourtCall Legal
Terms of Use
Effective August 26, 2026
These terms apply to use of CourtCall by clubs, groups, administrators, captains, commissioners, rostered players, and verified program registrants. CourtCall is provided by Innervation Finance Group, Inc.
Service Scope
CourtCall provides private racquets operations tools for scheduling, lineups, substitutions, calendar feeds, payment-status tracking, communications, and administrative controls. The app is an operational source of truth, but administrators may override schedules, assignments, venues, times, payments, and communications when needed.
Authorized Access And Registration
Access is limited to users authorized by a club, group, commissioner, captain, guardian, or CourtCall administrator. Authorization may come from an approved roster record or a club-issued registration link subject to the program's admission, approval, evaluation, capacity, and waitlist rules. Spouse contact fields do not create second-user access to a player account. A spouse may sign in only when separately authorized with that person's own verified login email. Users are responsible for accurate profile and contact information and for following the operating rules of their club or group.
Junior Participants And Guardian Authority
When the junior and family release is enabled, a parent or guardian must create and manage the separate record of any participant under age 18 and represents that the guardian is authorized to do so. Under-13 profile creation and independent sign-in are currently unavailable pending an approved verifiable-parental-consent workflow. Participants ages 13 through 17 may receive restricted access only after guardian approval. Guardians control enrollment consent, fee authorization, legal acknowledgments, identity information, and junior direct-access approval. CourtCall may copy junior operational communications to an active guardian and may suspend junior access when consent, age, relationship, or safety requirements are not satisfied.
Payments And Billing Authority
CourtCall may display payment obligations, balances, receipt status, Venmo instructions, Zelle instructions, cash or check status, and administrator notes. A guardian is the payer and authorization owner for a junior participant unless an authorized administrator records a different lawful arrangement. When Court Call web billing is enabled, an authorized captain, commissioner, finance manager, director, manager, or owner may purchase an organizational subscription through Stripe. Players do not pay Court Call to use an organization-funded workspace. The native iPhone, Apple Watch, and Android apps are companion experiences and do not offer an external purchase control.
Captain Subscription And Renewal
The Court Call Captain plan is billed annually and renews automatically at the then-current price unless the authorized billing manager cancels before the renewal date. The plan applies to the workspace and limits shown before checkout. Cancellation can be scheduled through the Stripe Customer Portal and takes effect at the end of the paid term; access remains available through that date while the subscription is otherwise in good standing.
Refunds And Billing Corrections
Cancellation does not create a prorated refund for the unused part of an annual term. An authorized billing manager may request review within 30 days of a duplicate charge, unauthorized charge, or verified billing error. Court Call will provide any refund required by applicable law. Approved refunds are returned through the original payment method; Court Call does not issue cash or off-platform refunds for a Stripe charge.
Taxes
When live web billing is activated, applicable sales or similar taxes are calculated from the customer-supplied billing address through Stripe Tax only for jurisdictions where Innervation Finance Group, Inc. has configured an applicable registration. The amount and tax treatment are displayed before payment. Court Call will not enable live checkout until its tax location, product tax category, and required registrations are configured.
Failed Payments And Dunning
Stripe may retry a failed renewal and prompt the customer to update the payment method. A past-due Captain workspace receives a 14-day service grace period beginning with the first recorded failed-payment state. Core scheduling access remains available during that grace period, but automated outbound communications are suspended. If payment is not recovered by the end of the grace period, paid Captain entitlements are suspended until Stripe confirms payment or an authorized administrator resolves the account.
Communications
Emails, SMS messages, calendar feeds, and app prompts are convenience notices. The current in-app schedule and administrative record remains the controlling operational view. SMS participation depends on user consent and carrier availability.
Availability
CourtCall is provided for practical racquets operations and may be unavailable during maintenance, upgrades, hosting incidents, carrier delays, authentication outages, club changes, weather events, or other conditions outside the application's control.
Acceptable Use
Users may not misuse CourtCall, attempt unauthorized access, interfere with the service, scrape private roster data, send unauthorized communications, or use the service outside approved club or group operations.
Support
Support requests may be sent to mark@innervationfinance.com. For urgent schedule issues, users should also contact their club or group administrator.