CourtCall Support
Support
CourtCall support is available for people registering for the first time, players managing their profiles, demo visitors, captains, and club administrators. You do not need an existing club membership to ask for registration help.
Contact
Email mark@innervationfinance.com with a brief issue description, the email shown on your Court Call record, and, if applicable, the club or group name and relevant event date. Never send passwords, verification codes, sign-in links, or payment-card details.
Registration And Sign-In
Use a sign-in option shown on your Court Call page. Provider passwords stay with Apple, Google, or Microsoft; Court Call does not ask you to share them with support. If a code or connection has expired, start sign-in again and request a new code. Enter the latest code promptly and privately on the Court Call page.
If you use Apple Hide My Email, check the Apple forwarding mailbox and its junk folder. Keep the relay address shown on your Court Call record; do not replace it with another address simply to bypass a sign-in problem. Apple may not supply your name on a returning sign-in, so Court Call may ask you to enter it.
Registration creates your profile, not a place on a private roster or a paid program. If your profile is available but your group is missing, ask the organizer for the correct invitation or contact support. For an app-return problem, include your app version and device type, but no codes or sign-in links.
Privacy And Account Deletion
Start account deletion from Account & privacy in the app. If you cannot sign in, use the account-deletion page. Keep your deletion receipt for status questions. Access ends when the request is accepted; required storage cleanup or Apple connection revocation can remain pending until completion. The receipt records the completion due date.
Saving a mobile number does not enable SMS or authorize marketing. SMS delivery must be enabled for your workspace and requires separate affirmative consent.
Support Scope
- - Registration, Apple/Google/Microsoft sign-in where available, and email-code questions
- - Player profiles, account linking, and private-workspace invitations
- - Account deletion and pending cleanup status
- - Marketplace activation and trial access
- - Club, group, roster, series, and event setup questions
- - Schedule, substitution, calendar, and notification workflow issues
- - Profile, SMS consent, and contact-field corrections
- - Captain subscription, renewal, cancellation, payment-method, and billing-error questions
Billing Support
An authorized workspace billing manager can update a payment method, review invoices, or schedule cancellation through the Stripe Customer Portal shown in MatchBoard on the web. For a duplicate, unauthorized, or incorrect charge, email support within 30 days with the workspace name, charge date, amount, and Stripe receipt number. Do not send a full card number or card security code.
Operational Note
For same-day lineup changes, court changes, weather issues, or club-specific decisions, the local administrator remains the first operating contact. CourtCall support helps with the app and configuration layer.