CourtCall Legal
Privacy Policy
Effective September 18, 2026
CourtCall is an authorized-access racquets operations application provided by Innervation Finance Group, Inc. for clubs, groups, commissioners, captains, administrators, people creating their own player profiles, rostered players, and verified program registrants.
Information CourtCall Uses
CourtCall stores registration, roster, profile, schedule, venue, payment-status, calendar, substitution, notification, and administrator activity information needed to operate racquets programming. Profile fields may include name, email address, mobile phone number, spouse contact fields, mailing address, date of birth or age eligibility, optional NTRP rating, participant affiliation, and optional headshot.
Registration And Provider Sign-In
You may register or connect your Court Call profile with an email verification code or with Apple, Google, or Microsoft where those sign-in options are available. Court Call receives permitted identity details such as a provider account identifier, name, and email address. Apple may supply a private-relay email address instead of your regular address, and a returning provider may not supply your name again. Court Call does not receive your provider password. We use identity information to authenticate you, connect your verified account, preserve your profile, and prevent duplicate or unauthorized account connections. You may need to verify the email on your Court Call record before linking a provider.
Profile And Access Choices
Players can maintain their own profile details. Creating a profile or signing in does not by itself grant access to private rosters, enroll you in a program, activate paid access, or grant an organizer role. Those permissions depend on the applicable invitation, membership, approval, and program arrangements. Registration or adding a mobile number does not authorize marketing or SMS. Those choices require separate consent.
Apple Connection And Account Security
For Sign in with Apple, Court Call retains an encrypted Apple authorization grant with restricted access so it can revoke the Court Call connection when you delete your account. If revocation needs a retry, the encrypted grant is retained with the pending deletion request and removed when revocation succeeds. Authentication sessions, temporary connection information, and verification-code records are used to secure sign-in and your return to the app. These records do not authorize access to your provider mailbox or calendar.
Junior Participants And Family Accounts
When the applicable family release is enabled, a junior participant has a separate participant record linked to an authenticated parent or guardian. CourtCall may then store the junior's name, date of birth, optional rating, program activity, schedule, enrollment, payment obligation, guardian relationship, and consent history. Under-13 profile creation and independent sign-in are currently unavailable pending an approved verifiable-parental-consent workflow. Participants ages 13 through 17 may receive restricted login access only after an authorized guardian enables it. CourtCall does not permit a child to create an independent account without guardian involvement.
Guardian Controls And Communications
The guardian controls junior enrollment, payment authorization, legal consent, profile identity fields, and direct-access approval. Operational messages about junior activity are sent to or copied to an active guardian. An approved participant ages 13 through 17 may manage schedules, availability, substitutions, waitlists, and other permitted program activity, but fee-bearing actions remain guardian-controlled. A guardian may revoke junior login or communication approval, which closes active junior device sessions.
How Information Is Used
Information is used to verify and authenticate users, process club-authorized registrations, show player schedules, manage substitutions, publish lineups, send operational notices, support calendar subscriptions, maintain payment-status records, and let authorized administrators operate club or group programming. Spouse contact fields are contact-only and are not used as login credentials unless that person has a separate authorized player or substitute record.
Subscription Billing
When an authorized organization representative uses Court Call web billing, Stripe collects and processes payment-card, billing-address, tax, invoice, subscription, refund, and dispute information under Stripe's privacy terms. Court Call does not store full payment-card numbers or card security codes. Court Call stores only the Stripe customer, Checkout Session, subscription, product and price identifiers; subscription and payment status; billing period and cancellation dates; limited signed-webhook audit data; and the organization and authorized actor needed to provision or suspend the workspace.
Interactive Demo And Sales Follow-Up
Court Call's synthetic Explore demo collects a visitor's name, email address, selected role, and any organization or mobile number the visitor chooses to provide. Court Call uses this information to create and secure the isolated evaluation session, prevent abuse, understand product interest, and respond when the visitor requests a trial or demonstration. Demo details are not added to the synthetic player roster. Product news and offers are sent by email only when the visitor separately selects the optional marketing choice, and that choice does not affect demo access. Providing an optional mobile number does not authorize marketing calls or text messages.
Communications
Court Call sends authentication messages needed for requested sign-in or registration. Operational email and SMS messages, such as reminders, open-seat notices, filled-seat notices, waitlist promotions, and lineup changes, depend on the services enabled for your workspace. SMS is used only when SMS delivery is enabled and a player has provided a mobile number and affirmatively recorded consent. Saving a phone number does not enable delivery. Message frequency varies by program and activity, and message and data rates may apply. Where SMS is enabled, players may opt out in the app or by replying STOP and may reply HELP for help. Court Call does not sell or share mobile numbers for third-party marketing.
Sharing
CourtCall does not sell player data. Information is shared only with the club, group, commissioner, captain, administrator, or service providers needed to operate the app, host the service, send notifications, secure sign-in, store application data, and process authorized web subscriptions. When you choose a provider sign-in option, that provider processes authentication under its own privacy terms. Apple forwards messages sent to an active private-relay address according to your Apple forwarding settings. Stripe receives billing and transaction information only when web billing is used.
Retention And Access
Court Call keeps operational and limited billing records only as long as needed to administer active and historical programming, support audit and tax obligations, resolve refunds or disputes, prevent fraud or duplicate subscriptions, and maintain service security. An authenticated user can initiate permanent account deletion from Account & privacy in the app. When the request is accepted, Court Call revokes access and removes eligible profile identifiers; shared operational and legally required records may remain under a pseudonymous identifier. The deletion receipt gives a completion due date within 30 days. A request remains processing while required headshot-storage cleanup or Apple connection revocation is pending, and the information needed for that cleanup is removed when it succeeds. A user who cannot sign in may initiate a verified request through the public account-deletion page.
Contact
Privacy and support requests may be sent to mark@innervationfinance.com.